We are very sorry this happened.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

Due to the nature of our business, we have to have a very trained staff to do the personalizing. We spend so many extra hours every year to train our staff to do it right. Saying that:

Following are the general things we would be looking into before we can offer any discounts:

- Your order must be over $500/-
- We need to know which ornament(s) you want?
- Are they all to be personalized the same, or each differently?
- Tell us what you want personalized on the ornament and if they are to be sent to the same address?
- Please note that there is no discount on "Custom Ornaments" as we don't charge any setup fee or sample fee.

There is no limit on how many times you use this discount, as soon as you reach the amount, every next order is eligible for that much discount. For example:
If you have placed 2 orders for the amount of $50/-, this will bring your loyalty to $100/- this means you are elible for 5% discount on every future order.

Once you are eligible for the discount, the discount is automatically applied to your next orders. You can verify that by looking at the bottom of your invoice and read the line that says:

Customer Loyalty Discount:
You have spent $XXX.XX since you created the account, so you qualify for a discount of XX%: $XX.XX