{"id":732,"date":"2024-09-10T11:58:18","date_gmt":"2024-09-10T11:58:18","guid":{"rendered":"https:\/\/development.brstdev.com\/discovermobility\/?page_id=732"},"modified":"2025-03-24T14:29:52","modified_gmt":"2025-03-24T14:29:52","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/development.brstdev.com\/discovermobility\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Home \/<\/a> Terms and Conditions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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This website is owned and operated by Discover Mobility Limited (hereinafter \u201cwe\u201d or \u201cour\u201d or \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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It is essential to carefully review these terms and conditions before proceeding with your \norder. \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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By placing an order on the Discover Mobility website, you acknowledge and agree to comply \nwith these terms and conditions. \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.General \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.1.These terms and conditions may have changed since you last reviewed \nthem. We reserve the right to change these terms and conditions at any time. \nIt is your responsibility to ensure that you review these terms and conditions \neach time you place an order with us. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.2.By placing an order on our website, you acknowledge and agree to \ncomply with these terms and conditions. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2.Orders <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.1.All orders are checked before they are dispatched. \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2.2.We reserve the right to to cancel your order for the following reasons; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2.2.1.<\/span>Insufficient\u00a0stock.<\/span>\u00a0<\/span><\/div><\/div><\/div>
\u00a0<\/span>2.2.2.<\/span>A\u00a0product\u00a0was\u00a0incorrectly\u00a0priced.<\/span>\u00a0<\/span><\/div><\/div><\/div>
\u00a0<\/span>2.2.3.<\/span>It\u00a0was\u00a0not\u00a0possible\u00a0to\u00a0arrange\u00a0the\u00a0delivery\u00a0of\u00a0the\u00a0product\u00a0to\u00a0your<\/span>\u00a0<\/span><\/div><\/div><\/div>
address.<\/span>\u00a0<\/span><\/div><\/div><\/div>
\u00a0<\/span>2.2.4.<\/span>Incomplete\u00a0information\u00a0on\u00a0the\u00a0order.<\/span>\u00a0<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.3.Orders that are placed with VAT relief, must have a complete VAT relief \ndeclaration. Should there be incomplete information under the VAT relief \ndeclaration, we will follow up with you to ensure that all required information is \nfiled against your order. Should you not reply to this request, or refuse to do \nso, the order will be cancelled as per 2.2.4. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.Delivery <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n3.1.Most of our products are delivered to you the next working day. For a \nselect number of products we use a specialist courier, with these orders being \ndelivered between 1 to 3 working days. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.2.We deliver most of our products to non-mainland addresses in the UK. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.3.Deliveries to non-mainland addresses will attract a delivery surcharge. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.4.When your order arrives, please inspect the item for any signs of damage \nduring transit. If there is any issue with the product\u2019s condition, please notify \nus immediately. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.Right to Return <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.1.Items must be returned within 30 days of delivery and should be in their \noriginal condition and packaging. Before returning, contact our customer \nsupport team. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.2.Return delivery costs will apply for orders returned for the following \nreasons; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.2.1.<\/span>Change\u00a0of\u00a0mind<\/span>\u00a0<\/span><\/div><\/div><\/div>
4.2.2.<\/span>Product\u00a0did\u00a0not\u00a0suit\u00a0me<\/span>\u00a0<\/span><\/div><\/div><\/div>
4.2.3.<\/span>Product\u00a0arrived\u00a0later\u00a0than\u00a0expected<\/span>\u00a0<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.3.After 30 days of delivery, it is not possible to return the product. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.4.Items must be unused, undamaged, and in their original packaging. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n4.5.Products that have been customised are not eligible for return. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.6.Once we receive and inspect your returned item, we will process your \nrefund. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.7.Refunds will be issued to the original payment method within 3-5 working \ndays. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.8.If items are returned without all of the parts and accessories that were \noriginally included in the box, we will not be able to process a full refund for \nyour order until these items are returned. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.9.Should it no longer be possible to return a missing part or accessory, a \ndeduction will be applied to the refund of an order. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.10.For items that are not returned in an unused and undamaged condition, or \nmissing their original packaging, a deduction will be applied to the refund of \nan order. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.Warranty <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.1.All of our products are sold with a 12 month warranty. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.2.Warranty is applied automatically to each order. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.3.What is covered under the warranty; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.3.1.<\/span>Mechanical\u00a0faults<\/span>\u00a0 <\/span><\/div><\/div><\/div>
5.3.2.<\/span>Faulty\u00a0parts <\/span>\u00a0<\/span><\/div><\/div><\/div>
5.3.3.<\/span>Manufacturing\u00a0faults<\/span>\u00a0<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.4.What is not covered under the warranty; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.4.1.<\/span>General\u00a0wear\u00a0and\u00a0tear\u00a0to\u00a0parts,\u00a0including\u00a0but\u00a0not\u00a0limited\u00a0to,\u00a0the<\/span>\u00a0<\/span><\/div><\/div>
upholstery\u00a0and\u00a0material,\u00a0and\u00a0tyres.<\/span>\u00a0<\/span><\/div><\/div>
5.4.2.<\/span>Batteries\u00a0that\u00a0have\u00a0not\u00a0been\u00a0maintained\u00a0or\u00a0used\u00a0in\u00a0accordance<\/span>\u00a0<\/span><\/div><\/div>
with\u00a0the\u00a0user\u00a0instructions<\/span>\u00a0<\/span><\/div><\/div><\/div>
5.4.3.<\/span>Accidental\u00a0damage\u00a0caused\u00a0by\u00a0the\u00a0user.<\/span>\u00a0<\/span><\/div>
5.4.4.<\/span>Water\u00a0damage.<\/span>\u00a0<\/span><\/div>
5.4.5.<\/span>Damage\u00a0caused\u00a0by\u00a0improper\u00a0handling\u00a0of\u00a0the\u00a0product.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.5.Warranty restrictions; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.5.1.<\/span>The\u00a0manufacturer\u00a0warranty\u00a0is\u00a0only\u00a0valid\u00a0if\u00a0the\u00a0product\u00a0is\u00a0used\u00a0and<\/span>\u00a0<\/span><\/div><\/div>
maintained\u00a0according\u00a0to\u00a0the\u00a0manufacturer\u2019s\u00a0guidelines.<\/span>\u00a0<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div>
5.5.2.<\/span>The\u00a0manufacture\u00a0warrant\u00a0applied\u00a0solely\u00a0to\u00a0the\u00a0original\u00a0purchaser<\/span>\u00a0<\/span><\/div><\/div>
and\u00a0is\u00a0not\u00a0transferable.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div>
5.5.3.<\/span>The\u00a0manufacturer\u00a0warranty\u00a0does\u00a0not\u00a0cover\u00a0Discover\u00a0Mobility<\/span>\u00a0<\/span><\/div><\/div>
products\u00a0which\u00a0have\u00a0been\u00a0modified.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.6.Raising a warranty claim; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.6.1.<\/span>To\u00a0raise\u00a0an\u00a0issue\u00a0with\u00a0a\u00a0product\u00a0purchased\u00a0from\u00a0Discover\u00a0Mobility,<\/span>\u00a0<\/span><\/div><\/div>
please\u00a0contact\u00a0us.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
5.6.2.<\/span>If\u00a0it\u00a0is\u00a0not\u00a0possible\u00a0to\u00a0resolve\u00a0an\u00a0issue\u00a0following\u00a0a\u00a0discussion\u00a0with<\/span>\u00a0<\/span><\/div><\/div>
our\u00a0team,\u00a0we\u00a0will\u00a0arrange\u00a0for\u00a0the\u00a0item\u00a0to\u00a0be\u00a0collected\u00a0from\u00a0you,\u00a0and<\/span>\u00a0<\/span><\/div><\/div>
delivered\u00a0back\u00a0to\u00a0us\u00a0for\u00a0a\u00a0repair.<\/span>\u00a0<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
5.6.3.<\/span>We\u00a0aim\u00a0to\u00a0conduct\u00a0all\u00a0repairs\u00a0within\u00a05\u00a0working\u00a0days.\u00a0The\u00a0item\u00a0will<\/span>\u00a0<\/span><\/div><\/div>
then\u00a0be\u00a0delivered\u00a0back\u00a0to\u00a0you\u00a0free\u00a0of\u00a0charge.<\/span>\u00a0<\/span><\/div>
5.6.4.<\/span>Should\u00a0our\u00a0engineers\u00a0deem\u00a0that\u00a0there\u00a0is\u00a0no\u00a0fault\u00a0with\u00a0the\u00a0item,\u00a0it<\/span>\u00a0<\/span><\/div><\/div>
will\u00a0only\u00a0be\u00a0returned\u00a0to\u00a0you\u00a0following\u00a0payment\u00a0for\u00a0the\u00a0return\u00a0and<\/span>\u00a0<\/span><\/div><\/div>
outwards\u00a0postage.\u00a0This\u00a0charge\u00a0will\u00a0be\u00a0made\u00a0clear\u00a0following\u00a0contact<\/span>\u00a0<\/span><\/div><\/div>
with\u00a0our\u00a0team.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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6.Liability <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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6.1.We are not responsible or liable for; <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6.1.1.<\/span>A\u00a0delay\u00a0in\u00a0the\u00a0delivery\u00a0of\u00a0your\u00a0order\u00a0caused\u00a0by\u00a0a\u00a0third\u00a0party<\/span>\u00a0<\/span><\/div><\/div>
delivery\u00a0partner.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
6.1.2.<\/span>A\u00a0delay\u00a0in\u00a0the\u00a0delivery\u00a0of\u00a0your\u00a0order\u00a0caused\u00a0by\u00a0an\u00a0unforeseen<\/span>\u00a0<\/span><\/div><\/div>
circumstance,\u00a0which\u00a0is\u00a0beyond\u00a0our\u00a0control.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
6.1.3.<\/span>Loss,\u00a0damage\u00a0or\u00a0personal\u00a0injury,\u00a0caused\u00a0by\u00a0improper\u00a0use\u00a0of\u00a0our<\/span>\u00a0<\/span><\/div><\/div>
product,\u00a0or\u00a0where\u00a0it\u00a0is\u00a0deemed\u00a0that\u00a0the\u00a0user\u00a0instructions\u00a0were\u00a0not<\/span>\u00a0<\/span><\/div><\/div>
followed.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div>
6.1.4.<\/span>A\u00a0loss\u00a0relating\u00a0to\u00a0the\u00a0use\u00a0of\u00a0our\u00a0products\u00a0for\u00a0a\u00a0business\u00a0activity.<\/span>\u00a0<\/span><\/div>
6.1.5.<\/span>A\u00a0loss\u00a0resulting\u00a0from\u00a0the\u00a0return\u00a0delivery\u00a0of\u00a0our\u00a0product,\u00a0arranged<\/span>\u00a0<\/span><\/div><\/div>
for\u00a0by\u00a0yourself,\u00a0at\u00a0your\u00a0own\u00a0expense.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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7.VAT Relief <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n7.1.To be eligible for VAT relief, you must meet the following criteria as \ndefined by HM Revenue & Customs (HMRC): <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You\u00a0are\u00a0chronically\u00a0sick\u00a0or\u00a0disabled\u00a0and\u00a0are\u00a0purchasing\u00a0the\u00a0item\u00a0for\u00a0your\u00a0own<\/span>\u00a0<\/span><\/div><\/div>
personal\u00a0use.<\/span>\u00a0<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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7.2.VAT relief is not available for temporary conditions or for products \nintended for business or institutional use. If you are purchasing on behalf of \nsomeone who qualifies, the exemption may still apply, provided the product is \nfor their personal use. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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7.3.When placing your order, you will need to complete a VAT exemption \ndeclaration confirming that you qualify for relief. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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7.4.When purchasing your mobility product, you will be given the option to \ndeclare your eligibility at the checkout page. You will need to confirm your \nname, and the nature of your disability or chronic medical condition. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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8.Personal Data <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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8.1.For more information on how we use your personal data, please refer to \nour Privacy Policy. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Terms and Conditions Home \/ Terms and Conditions This website is owned and operated by Discover Mobility Limited (hereinafter \u201cwe\u201d 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