{"id":707,"date":"2024-09-10T11:26:54","date_gmt":"2024-09-10T11:26:54","guid":{"rendered":"https:\/\/development.brstdev.com\/discovermobility\/?page_id=707"},"modified":"2025-02-27T03:17:42","modified_gmt":"2025-02-27T03:17:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/development.brstdev.com\/discovermobility\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"707\" class=\"elementor elementor-707\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce04ed e-flex e-con-boxed e-con e-parent\" data-id=\"1ce04ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48d89bc e-con-full e-flex e-con e-child\" data-id=\"48d89bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d32687 elementor-widget elementor-widget-heading\" data-id=\"6d32687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f3e68 breadcrumb elementor-widget elementor-widget-text-editor\" data-id=\"67f3e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.discovermobility.co.uk\/\">Home \/<\/a> FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c7ee3e e-con-full e-flex e-con e-parent\" data-id=\"8c7ee3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0211b0b e-flex e-con-boxed e-con e-child\" data-id=\"0211b0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddde724 elementor-widget elementor-widget-heading\" data-id=\"ddde724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393eb35 elementor-widget elementor-widget-shortcode\" data-id=\"393eb35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-712 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-712.sp-easy-accordion>.sp-ea-single {margin-bottom: 14px; border: 1px solid #c8c8c8; }#sp-ea-712.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #2d2d2d;}#sp-ea-712.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #5a5a5a;}#sp-ea-712.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-712.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #222222;font-size: 16px;}#sp-ea-712.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1725967833\"><div id=\"sp-ea-712\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7120\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7120\" aria-controls=\"collapse7120\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What products are eligible for VAT relief?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7120\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7120\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">All Discover Mobility products are eligible for VAT relief, provided you meet the criteria outlined by HMRC for disability or long-term illness.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7121\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7121\" aria-controls=\"collapse7121\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I claim VAT relief?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7121\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7121\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">When placing your order, you will be given the option to declare your eligibility for VAT relief during checkout. There is no need for medical evidence or a doctor\u2019s note, just confirm that you meet the eligibility requirements.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7122\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7122\" aria-controls=\"collapse7122\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the maximum range of your mobility scooters and wheelchairs?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7122\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7122\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">The range of our products varies depending on the model and battery size. Our scooters and wheelchairs typically offer a range between 10 miles to 20 miles on a single charge. Please check the specific product page for detailed information on battery life and range.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7123\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7123\" aria-controls=\"collapse7123\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are your products suitable for all users?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7123\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7123\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We offer a wide range of mobility products designed to suit various user needs and preferences. Whether you're looking for a compact, foldable wheelchair or a robust, all-terrain scooter, we have options for different lifestyles, mobility requirements, and comfort levels. Our team is happy to offer guidance if you're unsure which product is right for you.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7124\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7124\" aria-controls=\"collapse7124\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer any warranties or guarantees on your products?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7124\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7124\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes, all of our products come with a one year manufacturer warranty. Please refer to our warranty policy for more information.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7125\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7125\" aria-controls=\"collapse7125\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I return my mobility scooter or wheelchair if I change my mind?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7125\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7125\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We want you to be fully satisfied with your purchase. If you change your mind within 14 days of receiving your product, you can return it for a refund or exchange, provided it is unused and in its original condition. For more details, please refer to our Returns policy.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7126\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7126\" aria-controls=\"collapse7126\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does delivery take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7126\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7126\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Delivery times vary depending on the product and your location. We dispatch orders Monday to Friday, orders placed before midday are dispatched the same working day. For specific delivery estimates, please refer to the checkout page or contact our customer service team. We offer delivery across the UK, and free delivery is available for selected products. For more details, please refer to our Delivery policy.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7127\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7127\" aria-controls=\"collapse7127\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I schedule my delivery?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7127\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7127\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">We understand that you may require to put some time aside, or seek help, to accept the delivery, unbox and set up your Discover Mobility product. That\u2019s why we offer a scheduled delivery service for all of our products. Simply choose the day you\u2019d like your item to be delivered, and we\u2019ll make sure you\u2019ll receive it when it suits you.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7128\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7128\" aria-controls=\"collapse7128\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I get a demonstration or try before I buy?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7128\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7128\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Currently, we offer support and consultations to help guide you in choosing the right product. Our trained team will provide you with all of the information you need to help make the right choice when buying a Discover Mobility product.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-7129\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse7129\" aria-controls=\"collapse7129\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you provide aftercare and support for your products?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse7129\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-7129\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes, we provide comprehensive aftercare and customer support for all our products. If you need assistance with assembly, troubleshooting, or maintenance, our team is available to help. You can reach us by phone or email for any post-purchase support.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71210\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71210\" aria-controls=\"collapse71210\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I make changes to my order after it\u2019s been placed?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71210\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-71210\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Once an order is placed, we aim to process it quickly. However, if you need to make changes, please contact us as soon as possible. We will do our best to accommodate any modifications to your order before it is dispatched.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71211\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71211\" aria-controls=\"collapse71211\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are your products suitable for outdoor use?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71211\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-71211\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">Yes, many of our mobility scooters and electric wheelchairs are designed for both indoor and outdoor use, with features such as all-terrain tyres, high-capacity batteries, and powerful motors. Please refer to the specific product details for information on its suitability for outdoor environments.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71212\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71212\" aria-controls=\"collapse71212\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I contact Discover Mobility for further questions?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71212\" data-parent=\"#sp-ea-712\" role=\"region\" aria-labelledby=\"ea-header-71212\"> <div class=\"ea-body\"><p><span style=\"font-weight: 400\">If you have any questions, you can reach us by phone, email, or through our contact form on the website. Our customer service team is available to assist you with any queries about products, orders, or aftercare. We\u2019re here to help make your mobility experience as smooth and comfortable as possible.<\/span><\/p><\/div><\/div><\/div><script type=\"application\/ld+json\">{ \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"@id\": \"sp-ea-schema-712-6a04d4422b5cf\", \"mainEntity\": [{ \"@type\": \"Question\", \"name\": \"What products are eligible for VAT relief?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"All Discover Mobility products are eligible for VAT relief, provided you meet the criteria outlined by HMRC for disability or long-term illness.\" } },{ \"@type\": \"Question\", \"name\": \"How do I claim VAT relief?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"When placing your order, you will be given the option to declare your eligibility for VAT relief during checkout. 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